I’ve received a damaged / defective item!

We’re so sorry! We have a very stringent quality control process but unfortunately, on very rare occasions, errors may slip through or items may be damaged in transit.

If you’ve received a product that is defective or has been damaged you must let us know within 7 days. We will always try to resolve the issue as quickly as possible – so the sooner you act, the quicker we can find a resolution. If you let us know after the 7 day period we reserve the right to refuse credit or exchange.

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