What’s the deal with your 14-day money back guarantee?

We offer a 14-days no-hassle return & exchange policy:

If a product is damaged or was faulty upon delivery – please let us know as soon as possible. You will need to let us know within 7 days of receipt of the item in order to be eligible for a replacement or refund.

Our return/exchange policy is valid 14 days from receipt of the item. Orders returned after this date will not be refunded or exchanged and may be returned to the customer at their cost. The item does not necessarily have to arrive back to us within 14 days, it simply must have been sent (with proof of postage).

To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.

For returns, please send an email to service@binbok.com with the subject ‘Returns’ and include your order number, name, and the reason for the return.

We will provide you with instructions on where to send returned goods.

Customers are strongly recommended to get proof of postage when returning goods to avoid lost package situations.

Please note that customers are responsible for shipping costs of returned items. When the returned item is received and inspected, you will receive a confirmation email, notifying you about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.