ORDER PROCESS & SHIPPING DETAILS

We apologize for the inconvenience, but as a general rule, we will not accept any change of your order if shipping arrangements have been made after you have placed your order (usually within 24 hours).

Any further questions, please contact us.

We apologize for the inconvenience, but as a general rule, we will not accept cancellations of your order if shipping arrangements have been made after you have placed your order (usually within 24 hours).

Any further questions, please contact us.

Our usual process time is 2 working days, and shipping time is 5-10 days, depending on logistics providers in different countries.

Based on experience, you can get your products within 5-15 days. If your order has not been updated for a long time (10 natural days), please contact us in time to update the status.

Please be patient with international orders as they will inevitably take longer to get to you. If for some reason your tracking link is not working or it is showing as delivered, please get in contact with either the courier or ourselves and we would be happy to find out what has happened. 

YES! We ship from China and support shipping to more than 150 countries and regions around the world, including the United States, Australia, Canada, Spain, Germany, Canada, Italy, Mexico, and more.

All the customers Don't need to pay import taxes (VAT), just the cost of the product and shipping. Free shipping on orders over US $79.99.

For more details, please view our Shipping/Delivery and Delivery Zone.

When we ship the products, the tracking information is automatically updated to My Account and to your email.

If you are a registered user of our website, you can see your order status and tracking information in My Account; If you are not registered, please check your email inbox for an email from BINBOK Store. If you don't see one, try checking your email's spam and trash folders.

We are here for website customer service, we try our best to help solve your problem. But we are not responsible for the after-sales issues of the Amazon department.


If you need to return, exchange, or have further questions, please contact Amazon official or send an email to our Amazon department at support@binbok.com.