Please contact our Customer Service to get the return address and don’t return the item to the address listed on our webiste.
The refund period is 7-10 working days
Our policy is valid within 14 days after signing. If 14 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
Binbok guarantees total customer satisfaction with the items you purchase from binbok.com.
In order to return an item customer is responsible for shipping back to us.
If you have received your item(s) defective or incorrect:
-Take a picture of the defective/incorrect item(s) showing the issue.
-Email us at firstname.lastname@example.org
*Further instructions will be given through email.
If you have received your item and would like a refund or exchange:
-Email us at email@example.com
*Further instructions will be given through email
Note: Customers will only be charged once for shipping costs (this includes returns); We are NOT responsible for shipping costs caused by non-quality replacement or return.
This requires you to send the problem/old product back, and we will send you a new replacement. This will cost customers more time and transportation costs, so we changed our policy.
New policy(newly released):
In principle, exchanges are no longer processed. We will send you new replacements for FREE, old/problem products do NOT need to be sent back, customers only need to pay the flat postage, (usually $9, depending on different countries) which will save your time and high international shipping costs.
HOW WILL MY REFUND BE DISTRIBUTED?
-You will be refunded for the merchandise total, plus applicable sales tax paid
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.
LATE OR MISSING REFUNDS (if applicable)
-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next, contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
SALE/PROMOTIONAL ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale/promotional items cannot be refunded.
-Discount codes must be applied at the time of checkout – You must press “Apply” to see the order total update.
-We cannot adjust any prices after the order has been submitted.
-Only one code can be used on a purchase
-Coupon codes cannot be applied to previous purchases
Orders can only be canceled within 24 hours from the time of purchase. If it’s more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.